Zagada publishes its BPO contact center research reports under its Zagada Institute brand and co-publishes IT outsourcing reports with Waagstein Research.

Zagada also publishes a weekly Nearshore Journal newsletter and Nearshore Journal News Briefs on outsourcing developments.

Zagada Institute also provides market analysis on publicly traded companies engaged in global outsourcing as well as provide financial ratings on privately held BPO and IT service provider companies.