he Central America Call Center Report 2007: A Bilingual Ready Niche is published by the Zagada Institute, the region's leading Independent research analyst, and was written by a Zagada team, lead by Philip Dickenson Peters, Zagada%u2019s founder and CEO. The Zagada Institute is a unit of Zagada Markets, Inc., a firm focused on business development strategy between the Central America and the U.S marketplace.